Frequently Asked Questions
1) How do I know my details
are secure ?
Whenever you are
asked to enter any personal information (such as your
name and address when placing an order) we secure the
page. This is done using Thawte digital security
certificates.
We believe as customers you deserve to know that your
details are 100% safe and secure.
Click
Here to read more details about our security.
We go to extra lengths to keep your details safe and
secure.
2) How do I know you are discreet ?
We understand that you do not want your bank / card issuer
knowing where you are shopping, we take your privacy
very seriously, which is why we never mention LingerieWarehouse on you statements. LingerieWarehouse
is a brand rather than a business name, the business
name is actually K & C Trading.
When you make a purchase you will see K & C Trading on you card / bank statement. There is
no reference to LingerieWarehouse at all.
Your parcel is also marked as from
K & C Trading with no indication of what the package
contents are.
3) How do I place an order ?
There are many ways to order from LingerieWarehouse we have listed
several options here for you.
4) How do I know I am getting
the best products at the best price ?
We only sell the best products here. We don't do cheap
and nasty. All our products are hand picked by our
buying team, this ensures that we offer the very highest
quality products at the very best prices. Still not
convinced ? Read
about our Price beating promise.
5) How is my order packaged ?
Your order is packaged very discreetly, in plain packaging
with absolutely no mention of the contents. The only
reference on the package is your address and our return
address incase the package cannot be delivered for any
reason.

The return address is exactly as shown below:
K & C Trading
Suite LS2, Armstrong House
First Avenue, Finningley
Doncaster
DN9 3GA
6) How much does delivery cost ?
When you spend over £30.00 we ship your order free
of charge. If you do not exceed £30.00 we charge
a flat fee of £2.95. Your order is shipped by royal
mail so will be delivered by you usual post man/woman.
7) Returns Policy
?
We operate a no quibble 14 day returns policy, you
can return your order to us within 14 days in unused
condition. Due to the nature of some of the products
that we sell we cannot offer an exchange on ' used
' products unless they are faulty in which case we
will replace the item for an identical item for you.
Frequently Asked Product Questions
Lingerie..
How do I know which size to
order?
We have produced a handy Lingerie
popup chart which
shows you a variety sizing methods.
When you have decided on your size, just select the
appropriate size from the size drop menu for the product
you wish to purchase. It really is that easy !
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