Frequently Asked Questions

1) How do I know my details are secure ?
Whenever you are asked to enter any personal information (such as your name and address when placing an order) we secure the page. This is done using Thawte digital security certificates.
We believe as customers you deserve to know that your details are 100% safe and secure.
Click Here to read more details about our security.
We go to extra lengths to keep your details safe and secure.



2) How do I know you are discreet ?
We understand that you do not want your bank / card issuer knowing where you are shopping, we take your privacy very seriously, which is why we never mention LingerieWarehouse on you statements.
LingerieWarehouse is a brand rather than a business name, the business name is actually K & C Trading.
When you make a purchase you will see K & C Trading on you card / bank statement. There is no reference to LingerieWarehouse at all.

Your parcel is also marked as from K & C Trading with no indication of what the package contents are.



3) How do I place an order ?
There are many ways to order from LingerieWarehouse we have listed several options here for you.



4) How do I know I am getting the best products at the best price ?
We only sell the best products here. We don't do cheap and nasty. All our products are hand picked by our buying team, this ensures that we offer the very highest quality products at the very best prices. Still not convinced ? Read about our Price beating promise.



5) How is my order packaged ?
Your order is packaged very discreetly, in plain packaging with absolutely no mention of the contents. The only reference on the package is your address and our return address incase the package cannot be delivered for any reason.



The return address is exactly as shown below:
K & C Trading
Suite LS2, Armstrong House
First Avenue, Finningley
Doncaster
DN9 3GA

6) How much does delivery cost ?
When you spend over £30.00 we ship your order free of charge. If you do not exceed £30.00 we charge a flat fee of £2.95. Your order is shipped by royal mail so will be delivered by you usual post man/woman.

7) Returns Policy ?
We operate a no quibble 14 day returns policy, you can return your order to us within 14 days in unused condition. Due to the nature of some of the products that we sell we cannot offer an exchange on ' used ' products unless they are faulty in which case we will replace the item for an identical item for you.

Frequently Asked Product Questions


Lingerie..

How do I know which size to order?
We have produced a handy Lingerie popup chart which shows you a variety sizing methods.
When you have decided on your size, just select the appropriate size from the size drop menu for the product you wish to purchase. It really is that easy !